Job Description:
We are looking for an experienced Volunteer Director/Pastor that will recruit, lead, and develop our volunteer teams (we call them Serve Teams). Here is more of what the position involves:
Purpose of the position:
The Serve Team Director oversees the recruitment, development, and care of the volunteer teams (Serve Teams) that serve the church. This role ensures volunteers are equipped, valued, aligned with the mission, and positioned to thrive in their areas of service. The Serve Team Director builds systems, strategies, and relationships that strengthen the volunteer culture and promote healthy growth across all teams.
Experience and Knowledge Required:
Highly motivated self-starter with strong initiative
Strong interpersonal and communication skills with high emotional intelligence
Organized, resourceful, and able to think quickly and solve problems under pressure
Experience leading volunteers and developing leaders in a ministry setting
Ability to lead within systems and scale processes for growth
3-5 years of ministry or leadership experience
Bachelor’s degree in ministry or related field preferred
Key Responsibilities
Serve Team Leadership:
Cultivate a healthy, fun, and life-giving volunteer culture that reflects the heart of the church
Celebrate volunteers through appreciation efforts, personal encouragement, events, and intentional communication
Ensure the volunteer assimilation pathway is smooth, clear, and effective in providing next steps
Lead regular meetings with Serve Team Leaders to align vision, address challenges, and set goals
Coach leaders in problem-solving, people management, and ministry best practices
Provide pastoral support, relational care, and leadership development for Serve Team leaders
Regularly assess volunteer culture, effectiveness, and leadership health, offering timely feedback
Volunteer Systems & Operations:
Maintain strong processes for recruiting, onboarding, placing, and tracking volunteers
Set goals for volunteer growth and follow up consistently to ensure progress
Support leaders in identifying, training, and empowering emerging leaders within their teams
Generate monthly reports that reflect volunteer health/retention, engagement, and development across ministries
Establish training environments, events, or workshops that equip leaders spiritually, relationally, and practically
Ensure teams have the tools, scheduling systems, communication resources, role expectations, and operational support needed to serve with excellence
Support other church departments (Worship, Production, Next Gen., etc.) by facilitating new volunteers to their teams
Ensure teams with additional needs (Background Checks, auditions, applications, etc.) are being followed and explained to new volunteers
Weekend Responsibilities:
Ensure volunteer teams are equipped and prepared to run weekend services smoothly and effectively
Oversee setup, execution, and take-down processes as needed, ensuring excellence and timeliness
Connect with volunteer leaders to ensure roles are covered and teams are supported
Lead or support volunteer huddles, prayer moments, or pre-service meetings as assigned
Welcome new people, encourage volunteers, and provide pastoral care as opportunities arise
Be available for individual ministry moments during services
Additional Responsibilities:
Collaborate with other staff teams to plan volunteer celebrations or large events (i.e., annual Serve Team Party)
Lead or participate in volunteer leader trainings throughout the year
Network with other churches or organizations to gather insight, ideas, and best practices
Flexible schedule including weekends, evenings, and special events
Attributes:
Love for God and people
Positive and life-giving attitude
Personal qualities of loyalty, integrity, credibility, and a commitment to the mission, vision, and core values of FCC
Self-motivated, high-capacity, multi-tasking individual who is comfortable working independently without constant supervision
Strong written/oral communication and interpersonal skills
Demonstrate loyalty to the vision of the team and the church
Ability to work well with others, cultivate a team-building atmosphere, and nurture relationships with co-workers and Serve Team
Ability to maintain a high level of organization and manage multiple tasks and responsibilities simultaneously
Willingness and ability to work non-traditional hours on nights and weekends as needed
Willingness to work in and understand the intricacies of a ministry-conscious environment
Ability to troubleshoot and solve problems quickly
High attention to detail
Receptive to change and feedback, constantly striving for excellence
Extent of Public Contact:
Pastors and staff members
Serve Team members
Members and attenders of Family Christian Center Church
Physical Demands:
Be a weekly participant in worship services at FCC
Subscribe to and affirm the Statement of Faith of FCC
Be a tithing member of FCC
Must pass a background check
Must be able to drive their own vehicle or an FCC vehicle
Must be able to lift 25 lbs
Other duties as assigned
Supervisory Responsibilities:
Serve Team Leaders and Volunteers
At Family Christian Church, every staff member is a minister of the gospel and is expected to fully engage in the purpose, vision, ministry, and mission of FCC. An essential function within every position held by a Family Christian Church staff member is to positively uphold and represent FCC and our beliefs in all areas of personal and professional life.