Woodlawn, District of Columbia - United States

Denomination: Not Applicable
Church Size: Not Applicable
Phone: Home(276) 236-5747
Email: Contact Us
Aug. 2002–Present Downey Savings and Loan Burbank, CA Residential Loan Officer ? Top producer for District 14 in 2004- Funding over 23 million. ? Maximized customer satisfaction and revenue goals by developing and implementing effective sales and marketing strategies for assigned regional accounts. ? Achieved minimum of 25% monthly growth in established territory. ? Identified, escalated and resolved customer concerns. Feb. 2001–Jan. 2002 Chase Manhattan Mortgage Los Angeles, CA Residential Loan Officer ? Developed and serviced three different territories increasing monthly funding in each over 200%. ? Attained strong product knowledge and expanded client base while maintaining excellent client relations implemented training course for new recruits speeding profitability. ? Tracked and analyzed direct mail and telemarketing response rates: prepared weekly and quarterly reports of results. ? Maintained leads files for follow-up and future sales efforts. Sept.2000–Feb. 2003 Los Angeles Athletic Club Los Angeles, CA Personal Trainer ? Focused on member retention through in-person visits and telephone customer service activities. ? Interpreted and evaluated needs, and planned, implemented, and led integrated individualized exercise/activity programs for clients at all levels, and with a broad range of fitness, rehabilitation, and/or other specialized requirements. Dec.1995–July 2000 Option One Mortgage Corp. Woodland Hills, CA and Vienna, VA Account Executive ? Annually recognized in the top 25% of account executives nationwide for 1998- 1999. ? Communicated extensively with attorneys, brokers, loan officers, title officers, and title agencies on mortgage and title transactions. ? Acquired and maintained long-term client services relationships. July 1995–Dec. 1995 Council of Better Bus. Bureaus Arlington, VA Dispute Resolution Specialist Nov.1988–Nov.1994 United States Army Reserves Dublin, VA Payroll Specialist ? General ledger accounting experience. ? Documented settlements and draft Agreements to Arbitrate ? Implemented training course for new recruits Aug. 1994–July 1995 US Sprint Reston, VA Sales Associate ? Consistently exceeded sales goals; increased new accounts 20% and sales volume by 35% in the first six months ? Superior customer service