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Director of Operations
Concord, North Carolina, United States
Date Posted: 07/17/2012
Categories: Business/Administration - Facilities Management
Denominations: United Methodist
Church Size: 1501 to 2000
Job Type: Full-Time
Solid ~ healthy relationships with God, self, others ~ Matthew 22:37-39
•A born again believer who hungers for God and His presence
•Minister to the Lord first and to others second, working with wholehearted devotion
•Know who you are in Christ
•Attend church services regularly
Accepting and Accountable ~ Romans 15:7
•Walk in authentic community
•Have the heart motivation of a servant
•Be accountable to leadership
•Walk in forgiveness as a lifestyle and keep short accounts
Faithful ~ “full of faith, trustful” ~ I Corinthians 4:1,2
•A faithful steward of what God has given you
•Faithful to the ministry the Lord has given you
•Walk in integrity
•Faithful to Crossroads’ core values
Encouraging ~ speaking life into others ~ I Thess. 5:11, Heb. 3:13; 10:25
•Takes thoughts captive to the obedience of Christ and speaks accordingly
•Keeps things confidential
•Builds up and inspires others
•A committed Christian and a regular participant in the life of Crossroads Church.
•Has a personal, walking relationship with Jesus Christ.
•A bachelor’s degree in business or related field and/or equivalent experience.
•Working knowledge of managerial accounting including but not limited to; budgeting, banking, reporting and financial management
•Working knowledge of human resource policies and procedures including but not limited to; compensation, benefits management,
recruiting and acquisition, on-boarding, performance management, organizational design, legal and regulatory management and
•Working knowledge of facility management including but not limited to; risk management, capital planning and implementation,
purchasing, supplier development, and contract negotiation.
•Working knowledge of technology including but not limited to; network administration, phone and internet management, website
development and maintenance, capital planning and implementation, office technology management.
•Working knowledge of general office management including but not limited to; church calendar and facility coordination, database
management and reporting and general office management.
•Working knowledge of communication principles including but not limited; to design, copy writing, production and measurement.
•Can conceptualize his/her administrative and managerial work as ministry and verbalize the function of the job as ministry.
•Effective leadership skills including but not limited to setting clear expectations, equipping team members for success, empowering
others and recognition and accountability.
•Completes application process: application form, references, interview, background check and training.
•The ability to manage a consensus decision-making process.
•Understands and accepts Crossroads doctrinal statement and core values
•Timely and consistent attendance and availability in the evenings for committee and church board meetings.
•Excellent verbal and written communication skills.
•Attends church services regularly.
•Has attended the Connection Class or will attend within one year.
Physical Requirements and Working Conditions:
•Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer
•Strength to lift and carry materials weighing up to 10 pounds
•Vision to read printed materials and a computer screen
•Hearing and speech to communicate in person and over the telephone
Provide effective leadership to all direct reports and equip all direct reports to do the work of the ministry. Deliver efficient and effective administrative support processes and be a good financial steward.
•Oversees the work of the church accountant in the receipt, deposit and disbursement of all church funds.
•With the church accountant, establishes a financial record system for the church and directing its operations.
•Oversees the purchasing process and maintaining vendor relationships.
•Oversees the preparation of monthly financial reports to ministries and committees.
•Maintains proper cash flow to meet obligations.
•Works with the church administration committee, the head of staff and the church accountant to prepare an annual budget for
approval by the elders, and implements it upon approval.
•Works with the appropriate committees in planning and promoting the annual church stewardship campaign and capital fund drives.
•Works with the elders and the church administration committee to obtain or restructure long or short term debt financing.
•Obtains an annual audit or review of the church's financial statements.
•Oversees the administering of the payroll for church employees.
•Assures all tax reports (941, W–2) are promptly paid and timely filed.
•Liaison to Finance Team
•Develops (with the SPPR Team) and administers the personnel policies and procedures of the church.
•Oversees HR support staff to maintain personnel records.
•With the head of staff, administers the performance evaluation system for church staff.
•Hires and terminates support staff in consultation with the head of staff.
•Annually reviews wage and salary structures, personnel practices and benefits and making recommendations to the human
•Works with the pastoral nomination committee in assisting ministers with relocation and determining the proper relocation benefits.
•Assures the church's compliance with federal and state labor laws.
•Coordinates the vacation schedule.
•Liaison to SPPR Team.
•Directs the church’s maintenance program by supervising the church facility manager and outside contractors.
•Develops and administers policies and procedures concerning the use of all church properties, and facilities.
•Assists the Trustees in their work with architects, contractors and others in evaluation, planning, and building, remodeling and
equipping church buildings.
•Works with staff and organizations in coordinating the assignment of classrooms and church facilities for meetings and activities.
•Evaluates annually the risk management and insurance needs of the church and reporting to the administration committee.
•Oversees the energy management system, if and when acquired.
•Oversees security of the church.
•Works with Facility Manager to maintain an inventory of church property and equipment.
•Develop and implements capital plans in conjunction with the Trustees.
•Liaison to Trustees Team.
Technology and Office Management
•Oversees the purchase, maintenance and support of technology including…
•Network - Hardware
•Computers - Software
•Copiers and other office equipment.
•Gives general direction to the weekday operation of the church office, and supports the secretarial, clerical and office personnel as
•Sees to the maintenance of all office equipment and computer systems.
•Assures that proper computer backup is routinely maintained.
•Facilitates staff training on church computer systems and office equipment.
•Facilitates periodic review of computer systems and office equipment with assistance from the technology committee.
•Administers the church office budget and building and grounds maintenance budget, including utilities and contract services.
•Manages and oversees all aspects of the communication process including:
•The Lord is glorified ~ ministry to the Lord first and people next
•The Holy Spirit is free to move
•People are built up, comforted, and encouraged
•Departments are well organized, structured and effective