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First Baptist Church Jacksonville

Information Technologies Manager

First Baptist Church Jacksonville
Jacksonville, Florida, United States

Date Posted: 02/15/2017
Categories: Media/Technology - Non-ministry Jobs
Denominations: Baptist --SBC
Church Size: 5001 to 7500
Job Type: Full-Time

Job Description:

First Baptist Church Jacksonville, FL


 Information Technologies Manager


Position Title: Information Technologies ManagerPosition Classification: Full-Time Exempt


Reports To:  Executive Pastor of Communications


Position Summary: The IT Director is a member of, and leads a small team of network and system administrators, providing IT support services to all staff, volunteers, and guests. They provide tier 1-3 operational support, and development/implementation of technical projects that require network and systems design knowledge, as well as experience in understanding of enterprise systems and applications.  They also work routinely with Internet and telecom providers, as well as hardware, software and network technology vendors and providers.

Position Duties and Responsibilities:

  • Manage IT Department tickets and issues to resolution
  • Mentor the IT Department Team Members
  • Manage the IT Department budget
  • Coordinate IT Department activities and resources with initiatives of other departments and ministries
  • Allocate resources for the team to satisfy the demand of support and project work
  • Notify executive management of all important activities and relevant aspects of the group
  • Demonstrate excellent decision-making skills that support the needs of the church
  • Provide ongoing maintenance, monitoring support of the network and server infrastructure, including all remote campuses and office locations
  • Provide capacity and health management for the network infrastructure, including desktops, telephony, and wireless capabilities
  • Provide tier 1-3 support for the network, telephone, and desktop infrastructure
  • Provide exceptional troubleshooting skills
  • Keep informed on new developments and products in applicable technology areas and recommend implementation of new solutions as appropriate
  • Abide by established processes, procedures and policies



Position Qualifications:

  • Must haves: Strong knowledge and extensive hands-on experience in the following areas and technologies:
    • Apple OS X 10.6+
    • Cisco Network Switches (3524, 3560, 3750X, 2960X, 4506E, SG300)
    • Cisco IP/Telephony Routers (2800, 2900 series)
    • Cisco Unified CallManager (10.x, 11.x)
    • Cisco IP Telephones (7900, 8800 series)
    • Cisco ASA firewalls (5505, 5516-X)
    • Sonicwall firewalls (TZ, NSA series)
    • Cisco Wireless Access Points
    • Ruckus Wireless ZoneDirector Controller
    • Ruckus Wireless Indoor/Outdoor Access Points
    • SolarWinds Network Monitoring Solutions
    • Microsoft Windows Server 2003, 2008, 2012
    • Microsoft Windows 2000, XP, Vista, 7, 8, 10
    • Microsoft Active Directory 2003, 2008, 2012
    • Microsoft Hyper-V 2012
    • Microsoft Exchange 2007, 2013
    • LAN switching, Spanning Tree protocol, VLANs.


  • Strongly desired certifications/skills:
    • Cisco CCNA, CCNP
    • Microsoft MCP, MCSE
    • Microsoft System Center experience
    • Cisco FirePower Services
    • VMware vSphere Administration
    • Clear understanding of network monitoring systems
    • IPsec Site-to-Site VPNs
    • Operational experience with Radius authentication systems.
    • Ruckus Wireless Network Bridges
    • Symantec Backup Exec
    • Symantec Endpoint Protection
    • 2-way radio/repeater experience