This posting is no longer available. This is either because the employer has filled the position or the position has closed. Click here to find more jobs like this one.
St. Luke's UMC

Software Systems Specialist

St. Luke's UMC
Indianapolis, Indiana, United States


Date Posted: 02/14/2017
Categories: Media/Technology
Denominations: United Methodist
Church Size: 5001 to 7500
Job Type: Full-Time

Job Description:

SPECIFIC SKILLS, GIFTS, TALENTS NEEDED
 Experience supporting & training all level of users to be proficient using applications.
 Experience creating and maintaining documentation for training and administration of
applications and systems.
 Customer-driven and comfortable with a wide variety of user skills and temperaments, as
well as many different technologies.
 Delivers high-quality service that is both customer-friendly and technically proficient.
 Able to achieve expert-level proficiency with a variety of desktop and internet applications.
 Is a “systems thinker” and thrives on creating, improving, and enhancing the “how” we
do ministry.
 Able to contribute to the continuous improvement of St. Luke’s operations.
 Desirable spiritual gifts include: administration, helps, service, and leadership.
 Successful applicants will be well organized with a structured temperament.
 Good oral and written skills, strong analytical skills, and able to maintain confidentiality.

 

RESPONSIBILITIES
 Serves as the resident expert of St. Luke’s Church Management System (ChMS), as well
as other software systems that interact with and depend upon the ChMS.
 Point person for Children’s Checkpoint registration computers
 Provides training to staff and volunteers for ACS systems and The City as well as other churchwide
software systems.
 Works with system users and Ministry Departments to determine and document the
processes and skills needed to perform their duties in an efficient manner.
Documentation to include the specific roles and actions performed by individual staff
members and volunteers.
 Serves as Help Desk support to provide assistance with reports, process, and training for
all ministry areas and users of client portal.
 Implements ongoing improvements to the ChMS and other software systems deployed at
the church. Works closely with the Director of Operations and third party vendors that
interact with the ChMS.
 Oversees projects to effectively utilize the church’s data.
 Create reports (and uncover insights garnered from examination of ACS data) for church
leadership and staff using Tableau (Live visual analytics tool) or Excel.
 Proactively works to transfer knowledge to all staff and client portal users through
training, job aids, and tutorials. Leads classroom, one-on-one, and department–specific
training classes as needed.
 Liaisons with the ChMS company (ACS) to submit support requests, oversee upgrades,
learn new features, and discuss ideas to improve user experience.
 Participates in the ChMS user community to learn strategies, processes, and ideas from
other churches to improve the user experience and effectiveness of the ChMS.
 Creates training materials including but not limited to documentation, knowledge base
articles, and videos of applications and systems.
 Runs various maintenance tasks to ensure data is up to date and accurate. Creates and
runs reports to locate missing information, locate data fields with incorrect information,
and purge outdated information. Ensures the program files are updated on a regular
basis.
 Manages security roles and assignments of security to staff and client portal users.
 Champions and supports the data entry process by entering data and overseeing data
entry performed by others (staff and volunteers).

     Cooperates with the pastoral staff, church leadership, and supervisor by performing any
other duties when asked.
 CITY Social Media Platform Responsibilities
 Administer and oversee City groups and general usage of The City.
 Liaisons with the ChMS company (ACS) to submit support requests, oversee
upgrades, learn new features, and discuss ideas to improve user experience.
 Validate data integration between ACS software and The City
 Trains staff, group leaders and congregants on using The City and effective City
practices.
 Lead The City Gurus, (a volunteer team) and coordinate with volunteers to ensure the
table is covered on the 2nd Sunday of the month and additional times as needed.


QUALIFICATIONS
 Demonstrate passion about the Christian faith, actively seek to grow in personal
relationship with God, and be committed to the mission and purpose of St. Luke’s.
 Experience supporting & training all level of users to be proficient using applications.
 Customer-driven and comfortable with a wide variety of user skills and temperaments, as
well as many different technologies.
 Delivers high-quality service that is both customer-friendly and technically proficient.
 Able to achieve expert-level proficiency with a variety of desktop and internet applications.
 Is a “systems thinker” and thrives on creating, improving, and enhancing the “how” we
do ministry.
 Able to contribute to the continuous improvement of St. Luke’s operations.
 Desirable spiritual gifts include: administration, helps, service, and leadership.
 Successful applicants will be well organized with a structured temperament.
 Good oral and written skills, strong analytical skills, and able to maintain confidentiality.


OTHER QUALIFICATIONS
 A bachelor’s degree in a field of systems, education, technology or a closely related field.
 Minimum of five years related experience, preferably in a church environment.
 Personal qualities include careful attention to detail, problem solving, and good
organizational, communication, and people skills.