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Forest Home

Director of Registration

Forest Home
Forest Falls, California, United States

Date Posted: 12/01/2014
Categories: Business/Administration - Other
Denominations: Non-Denominational
Church Size: Not Applicable
Job Type: Full-Time

Job Description:

Forest Home Ministries will partner with the Church to create a revolutionary Christ-centered experience in which people of all ages connect with God through His creation, hear the Gospel of Jesus Christ, explore the Word of God, engage in Christ-centered relationships, and pursue God’s call for their life.


Leads the Ministry Reservations Department in their mission to acquire, register, and retain Forest Home campers and guests through an outcomes-driven framework focused upon achieving annual revenue and attendance goals and designing and delivering the ministry’s first impression experience.



  • Leads and manages the Ministry Reservations staff to achieve the best First Impression Guest Experience and desired outcomes such as guest retention.

  • Works closely with the Program Directors, Ministry Relations Liaisons, Marketing Communications Director and the Director of Guest Conferences to achieve desired ministry outcomes.

  • Oversees all aspects of Ministry Reservations Team (procedures, systems, contracts, cash management and personnel).

  • Coordinates with internal teams involved in camper/guest on-boarding efforts so as to exceed guest expectation upon arrival at Forest Home.

  • Responsible for management and control of Ministry Reservation budgets.

  • Monitors past-due balances and processes financial resolution letters.

  • Manages financial aid requests and monitors scholarship (Campership) money in cooperation of the Development Team.

  • Produces bi-weekly Status Reports and month-end reports.

  • Maintains events and rates within registration software.

  • Is internal expert on the Ministry Reservations software.

  • Establishes department service standards and manages compliance.

  • Trains personnel on Ministry Reservations software and related data bases; properly on-boarding campers and guests and properly handling in-bound and out-bound calling.

  • Directs and manages the Roundhouse guest experience including management of Forest Home Roundhouse personnel.

  • Identifies tactics with Marketing, Sales and Program Teams which will grow attendance and execute those plans assigned to the Registration Department.

  • Supports and participates in spiritual life activities.

  • Performs other duties, as assigned.



Reports to the Senior Director of Ministry and Communications.



Supervises the Assistant Director of Ministry Reservations, Reservation Associates and Roundhouse personnel.


TO APPLY: Please submit an application online at