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Job Description

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Director of Registration star

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Forest Home

Forest Falls, California, United States

Date Posted:
12/01/2014
Categories:
Business/Administration - Other
Denomination:
Non-Denominational
Church Size:
Not Applicable
Job Type:
Full-Time
Forest Home
Job Description:

Forest Home Ministries will partner with the Church to create a revolutionary Christ-centered experience in which people of all ages connect with God through His creation, hear the Gospel of Jesus Christ, explore the Word of God, engage in Christ-centered relationships, and pursue God’s call for their life.


PURPOSE

Leads the Ministry Reservations Department in their mission to acquire, register, and retain Forest Home campers and guests through an outcomes-driven framework focused upon achieving annual revenue and attendance goals and designing and delivering the ministry’s first impression experience.

 

RESPONSIBILITIES

  • Leads and manages the Ministry Reservations staff to achieve the best First Impression Guest Experience and desired outcomes such as guest retention.

  • Works closely with the Program Directors, Ministry Relations Liaisons, Marketing Communications Director and the Director of Guest Conferences to achieve desired ministry outcomes.

  • Oversees all aspects of Ministry Reservations Team (procedures, systems, contracts, cash management and personnel).

  • Coordinates with internal teams involved in camper/guest on-boarding efforts so as to exceed guest expectation upon arrival at Forest Home.

  • Responsible for management and control of Ministry Reservation budgets.

  • Monitors past-due balances and processes financial resolution letters.

  • Manages financial aid requests and monitors scholarship (Campership) money in cooperation of the Development Team.

  • Produces bi-weekly Status Reports and month-end reports.

  • Maintains events and rates within registration software.

  • Is internal expert on the Ministry Reservations software.

  • Establishes department service standards and manages compliance.

  • Trains personnel on Ministry Reservations software and related data bases; properly on-boarding campers and guests and properly handling in-bound and out-bound calling.

  • Directs and manages the Roundhouse guest experience including management of Forest Home Roundhouse personnel.

  • Identifies tactics with Marketing, Sales and Program Teams which will grow attendance and execute those plans assigned to the Registration Department.

  • Supports and participates in spiritual life activities.

  • Performs other duties, as assigned.

 

DIRECT REPORT

Reports to the Senior Director of Ministry and Communications.

 

SUPERVISORY RESPONSIBILITIES

Supervises the Assistant Director of Ministry Reservations, Reservation Associates and Roundhouse personnel.

 

TO APPLY: Please submit an application online at foresthome.org/employment

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About the Church

Forest Home

Forest Home Ministries will partner with the Church to create a revolutionary Christ-centered experience in which people of all ages connect with God through His creation, hear the Gospel of Jesus Christ, explore the Word of God, engage in Christ-centered relationships, and pursue God’s call for their life. More...