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Engage International

Manager of Customer Contact Center

Engage International
South Barrington, Illinois, United States

Date Posted: 09/06/2013
Categories: Communications
Denominations: Non-Denominational
Church Size: under 50
Job Type: Full-Time

Job Description:

Manager of Customer Contact Center

Engage International, a subsidiary of Willow Creek Association, is currently searching for an experienced individual who has a passion and strength for serving customers of Engage International’s new platform. The primary function of this position is to develop and manage a service center team to ensure customer satisfaction for both leaders in the church who oversee the technology platform (B2B) and direct users of the product (B2C). This position will be responsible for managing all aspects of the customer contact center which includes managing customer service functions and recruiting, hiring, training and overseeing the human resources needed to accomplish objectives.

Interested candidates must have 5-10 years of relevant experience, undergraduate degree, contact center technologies knowledge, including CRM, scripting, telephony and dashboard management. All candidates also must demonstrate excellent interpersonal and communication skills (written & verbal), have a heart for the local church and discipleship, as well as strong leadership skills, and experience working in a fast paced & agile start-up environment.