Job Description


Manager of Customer Contact Center star

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Engage International

South Barrington, Illinois, United States

Date Posted:
Church Size:
under 50
Job Type:
Engage International
Job Description:

Manager of Customer Contact Center

Engage International, a subsidiary of Willow Creek Association, is currently searching for an experienced individual who has a passion and strength for serving customers of Engage International’s new platform. The primary function of this position is to develop and manage a service center team to ensure customer satisfaction for both leaders in the church who oversee the technology platform (B2B) and direct users of the product (B2C). This position will be responsible for managing all aspects of the customer contact center which includes managing customer service functions and recruiting, hiring, training and overseeing the human resources needed to accomplish objectives.

Interested candidates must have 5-10 years of relevant experience, undergraduate degree, contact center technologies knowledge, including CRM, scripting, telephony and dashboard management. All candidates also must demonstrate excellent interpersonal and communication skills (written & verbal), have a heart for the local church and discipleship, as well as strong leadership skills, and experience working in a fast paced & agile start-up environment. 


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About the Church

Engage International

Engage International started with you. Nine years ago, we began asking church leaders—and their congregations—questions about their lives, leadership, and faith. Inspired by more than half a million people, we’ve learned how to leverage technology that serves you and builds the central mission of your church. Our core tools—Engage, REVEAL, and LIFT—uniquely deepen existing ministry and protect valuable time, funding, and expertise. Pastors can better understand their people, enrich interactions between Sunday services, inspi More...