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Engage International

Director of Customer Support

Engage International
South Barrington, Illinois, United States

Date Posted: 09/04/2013
Categories: Communications
Denominations: Non-Denominational
Church Size: under 50
Job Type: Full-Time

Job Description:

Director of Customer Support

Engage International, a subsidiary of Willow Creek Association, is currently searching for an experienced individual who has the strategic leadership and passion required to build a top notch customer support function for Engage International’s new technology platform. The primary function of this position is to lead a customer support team that ensures customer satisfaction for both leaders in the church who oversee the technology platform (B2B) and direct users of the product (B2C). This position will be responsible for building and directing all aspects of the customer support including but not limited to implementation services, on-going training and customer service, as well as be responsible for all facets of customer operations which include: establishing strategic direction; defining, scaling and directing customer support functions; and recruiting, hiring, training and overseeing the human resources needed to accomplish objectives.


This position requires a minimum of 10 years of relevant customer support experience preferably in a high-tech environment,  proven track record in envisioning, building and overseeing all facets of customer support, heart for the local church and discipleship, strong leadership skills, and experience working in a fast paced & agile start-up environment.