Director of Customer Support
Engage International, a subsidiary of Willow Creek Association, is currently searching for an experienced individual who has the strategic leadership and passion required to build a top notch customer support function for Engage International’s new technology
platform. The primary function of this position is to lead a customer support team that ensures customer satisfaction for both leaders in the church who oversee the technology platform (B2B) and direct users of the product (B2C). This position will be responsible
for building and directing all aspects of the customer support including but not limited to implementation services, on-going training and customer service, as well as be responsible for all facets of customer operations which include: establishing strategic
direction; defining, scaling and directing customer support functions; and recruiting, hiring, training and overseeing the human resources needed to accomplish objectives.
This position requires a minimum of 10 years of relevant customer support experience preferably in a high-tech environment, proven track record in envisioning, building and overseeing all facets of customer support, heart for the local church and discipleship,
strong leadership skills, and experience working in a fast paced & agile start-up environment.