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Director of Guest Services star

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Ginghamsburg Church

Tipp City, Ohio, United States

Date Posted:
12/04/2012
Categories:
Business/Administration
Denomination:
United Methodist
Church Size:
4001 to 5000
Job Type:
Full-Time
Ginghamsburg Church
Job Description:

The Director of Guest Services at Ginghamsburg Church is the perfect ministry position for a person who loves God, loves people, has high energy and an incredible ability to balance the finite details with the big picture perspective.  This position recruites/coordinates large and diverse teams of servants to provide top-notch service to guests attending weekend worship celebrations and large church events at our Tipp City Campus, as well as serves in the role of “project manager” for large special events in the life of the church.  View the full position description below.  Interested candidates should email their resume to Nate Gibson at ngibson@ginghamsburg.org.

 

Position:

Director of Guest Services

 

 

Accountable to:

Executive Director of Business Operations

 

 

Spiritual:

      
  • Professes Jesus Christ as Lord and Savior  
  • Commitment to personal spiritual growth and healthy lifestyle  
  • Considers this position a  mission and a ministry, not just a job  
  • Models standards and expectations of staff members within Ginghamsburg Church including membership and worship attendance at Ginghamsburg Church, cell group participation, lifestyle of tithing and generosity, and faithfully serving out of your call and giftedness

 

 

Responsible for:

The   director of guest services will be primarily responsible for the following:

  • Oversight, recruitment and coordination of hospitality servant teams who support weekly worship celebrations, including Saturday night, Sunday morning, Wednesday night and other weeknight worship venue celebrations  
  • Ongoing training of hospitality servant volunteers to ensure a great welcoming environment for newcomers and regular attendees  
  • Serve as “project manager” for all church-wide events, and other major events as needed  
  • Leading the new guest “welcome process,” including:   
    • High emphasis on capturing new guests information and introducing them to Ginghamsburg in a positive and effective manner   
    • Ongoing development and monitoring of matrices that evaluate our success in assimilating the new guests into the cycle of discipleship (celebration, cell and call)  
  • Coordinate with all ministry areas to ensure their servants are fully equipped and trained to deliver top-notch customer service and hospitality for all functions  
  • Team with Executive Director of Business Operations to enhance the customer service and guest experience for all aspects of the guest services’ team, occasional leading of team meetings 
  • Serve as funeral coordinator for all families utilizing Ginghamsburg for services. 

 

 

Experience/Skills:

 

      
  • Track record of successful experience with recruiting, training and deploying large teams of volunteers  
  • Experience with providing/ensuring hospitality and positive “guest experience,” preferably in a large church setting  
  • Bachelor degree preferred; paid church staff experienced preferred  
  • Excellent communication and organizational skills  
  • Ability to work positively in a team-based environment  
  • Understanding of and willingness to reach for a high standard of excellence  
  • Ability to lead change amongst diverse teams in a collegial manner

 

 

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About the Church

Ginghamsburg Church

-A mission-driven church

-A people committed to world change

-A United Methodist community actively serving locally, nationally and globally Ginghamsburg Church...changing the world one life at a time

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